项目背景

在当今快节奏的商业环境中，客户服务体验已成为企业竞争力的关键因素。中国太平洋保险股份有限公司有限公司（以下简称“太平洋保险”）和中国平安保险（集团）有限公司有限公司（以下简称为“平安保险”）都是中国领先的综合保险服务提供商。多年来，由于高客户流量和大量服务人员，他们的营业厅一直面临着挑战。为了提高运营效率和优化客户体验，两家公司都迫切需要一个高效智能的队列管理系统。

在此背景下，永泰凭借其在智能排队系统领域的强大专业知识和技术优势，全面承担了太平洋保险和平安保险的智能排队管理系统项目。从设计和生产到本地设备调整和售后支持，永泰满足了所有客户的需求，帮助两家公司迎来了智能服务的新时代。

提供的解决方案

队列管理系统的主要特征：

·卓越性能： 永泰's queue management system utilizes high-performance processors, ensuring quick system response even during peak periods, effectively reducing customer wait times.

·优雅的设计： The sleek and modern design seamlessly integrates into the service environment of both Pacific Insurance and Ping An Insurance business halls, enhancing the overall image. Additionally, the system’s durable and easy-to-clean materials ensure long-term stability and visual appeal.

·全面的功能： The system supports multiple ticketing methods (self-service, manual, etc.), provides clear queue status displays, and offers multi-language voice broadcasting to inform customers about their service progress in real-time. Additionally, the system includes data collection and analysis features to support business decision-making.

·创新领导力： The smart queue management system integrates several cutting-edge technologies, such as facial recognition, IC cards, and QR code scanning, further enhancing customer experience and operational efficiency.

Technical Highlights:

·高稳定性： The system is built with advanced hardware and software technologies, ensuring stable performance, reducing the failure rate, and lowering maintenance costs.

·可定制界面： A tailored interface was designed to meet the specific needs of Pacific Insurance and Ping An Insurance, aligning with their brand image and business processes.

·智能调度： The system utilizes intelligent algorithms to optimize the order of service, effectively shortening customer wait times and improving service window efficiency.

Outcomes

规模和交付： After meticulous production and local device adjustments, 永泰 successfully delivered thousands of queue management systems for Pacific Insurance and Ping An Insurance, covering all their business halls nationwide.

实际影响： Since the implementation of the smart queue management system, the operational efficiency of Pacific Insurance and Ping An Insurance has significantly improved. Customer wait times have been drastically reduced from nearly 30 minutes to under 10 minutes on average. Additionally, the service window efficiency has also been greatly enhanced, leading to higher customer satisfaction.

市场反馈： Both Pacific Insurance and Ping An Insurance have highly praised the smart queue management system provided by 永泰. They stated that the new system not only improved operational efficiency but also greatly enhanced the customer experience. Market feedback also indicates that Pacific Insurance and Ping An Insurance's innovative approach to smart services has garnered widespread recognition and acclaim.

Ongoing Collaboration

随着该项目的成功，永泰与太平洋保险和平安保险建立了牢固而值得信赖的合作关系。两家公司期待深化合作，在智能服务领域探索更多创新应用。展望未来，我们将继续提供高质量的智能队列管理系统和服务，以支持太平洋保险和平安保险的数字化转型和高质量发展。我们也期待与更多的客户合作，为智能服务创造更美好的未来。